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I’m having issues with notifications on the
BART Team App

Why do I not receive instant notifications of alerts and only see them when I open the BART Team App?

BART sends push notifications through Apple’s and Google’s servers and rely on their systems and frameworks to deliver messages to your device.

If the connection between your device and Apple’s or Google’s servers is not working properly, you will not receive push notifications when our servers send them to Apple or Google. Once you open the BART APP however, it will synchronise and download all pending notifications from our servers.

You can try each of these steps until your device is again receiving push notifications:

  1. Reinstall the BART Team App
    Deleting your BART Team app and reinstalling it fixes notification problems for many people. Please follow the steps below:

    1. Ensure you have access to download the BART App on the Google Play store or the Apple App Store
    2. Ensure you have the login & password for BART handy
    3. Delete the BART app only – Do not delete other apps that you may have installed
    4. Turn off your smartphone
    5. Restart your phone so that it goes through the re-start initialisation processes
    6. Go to the Google Play Store or Apple App Store and download the latest BART App
    7. Login into BART
    8. If it is still not working, please follow the steps below
  2. Verify the Device Is Receiving Notifications
    Visit the members area and navigate to the ‘Your Profile’ link in the main menu, then select the ‘Devices’ tab. From there you can send push messages to your device’s.On your device, switch away from the BART app to your home screen, then send a test message to it from the devices tab. If you receive a notification on the device, then your device is working and you can continue using BART as usual.
  3. Verify That Notifications Are Not Muted
    Open the notification settings on your device and make sure that its Do Not Disturb mode is not enabled, and that notifications are enabled for the BART app.
  4. Log out from the App
    From the ‘Settings’ on your device select Log Off. Close the App completely and re-logon.
    Test notifications again from the ‘Settings’ screen.
  5. Disable Notifications, Restart the Device, then Re-enable Notifications
    Often times notifications stop working because of a problem on the device, unrelated to any specific app. Restarting the device can easily fix this.In your device’s main settings app, disable notifications for the BART app, then hold down the power button until you see a prompt to power off the device, then select it and power it back on. Finally, re-enable notifications in the system settings for the BART app, then open the BART app again. With the screen off/locked, try sending a test message from the ‘Settings’ screen.
  6. Verify Notifications are Working in Other Apps
    If your device is not receiving any push notifications from other apps installed on the device, then there may be a problem with the device or your network.Common apps to check are social media apps that send notifications, such as Facebook, Instagram, Google Hangouts, Snapchat, Vine, etc. (Note that some apps like e-mail clients, WhatsApp, and SMS/Messaging use their own notification delivery mechanisms.) On Android, you can use a 3rd party test app like Push Notification Tester to verify that push notifications work on your device.
  7. Verify Device Settings

    iOS (iPhone, iPad, iPod Touch)

    1. Verify Notification Settings
      Open the main Settings app on your device, then tap on Notifications. Ensure that BART is listed and is not set to Off. Tap on BART and make sure that Allow Notifications is enabled. You will most likely want Show on Lock Screen to be enabled as well.

    Android

    1. Disable Wi-Fi Sleep Optimization
      Android has a feature that can put the Wi-Fi radio into a very low power mode to conserve battery power. Unfortunately this feature does not work very well in all environments, which can cause your device to go completely offline while its screen is off instead of waking up when it has new notifications pending. To disable this feature, open the system Settings app, then Wi-Fi, then press the Menu button, then Advanced, and set “Keep Wi-Fi on during sleep” to “always”.
    2. Disable Battery Optimizations
      Some phone vendors that ship with customized versions of Android have aggressive battery optimization mechanisms that kill or prevent the startup of background services which can affect BART’s ability to receive push notifications. You will need to disable these battery optimizations for the BART app:

      • Huawei
        Mark BART as a Protected App by opening the System Settings, then Advanced Settings, then Battery Manager, then Protected Apps, and enable BART to run when the screen is off.
      • Lenovo
        Enable auto-start for BART by opening the Settings app, then Power Manager, then Background App Management, and make sure BART is enabled.
      • OnePlus
        Enable auto-launch for BART by opening the Settings app, then Apps, then the gear icon, then Apps Auto-launch, and make sure BART is enabled. Also disable battery optimization by opening the Settings app, then Battery, then Battery Optimization, find the BART app, and make sure it is not“optimized”.
      • Oppo
        Add BART to the list of allowed start-up apps by opening Security Center, then Privacy Permissions, then Startup Manager, and allow BART.
      • Samsung
        Disable battery optimisation for BART by opening the Settings app, then Apps, then the menu button in the corner, then Special Access, then Optimize Battery Usage. Tap on “Apps not optimized”, then switch it to all apps and then switch off battery optimisation for BART.
      • Xiaomi
        Enable autostart for BART by opening the Security app, then tap on Permissions, then Autostart, and make sure BART is enabled.

      If your vendor is not listed here or the instructions did not work, you may need to look around in the system settings or the vendor’s proprietary manager applications to determine how to flag the BART application as “protected” or exempt from these battery optimisations. Additional information may be available on your phone vendor’s support website.

      For additional information on optimal settings for Android devices, check out this page

  8. Verify Data Syncing
    If your Android device receives push notifications on WiFi but not while on on a mobile data network (3G/4G etc.), you may have “mobile data” disabled. Open the Settings app on the device, tap “Data usage”, and verify that “Mobile data” is turned on. If you are not receiving push notifications on WiFi or mobile data, verify that “Background data” for your Google account (2.3+) is enabled, or that “Auto-sync data” (4.0+) is enabled.

    Reminder: If you are in a wifi zone (like Fire Control centres) that require you to put in a password, you may need to activate your account by entering the password or accepting the Terms & Conditions before internet access is properly enabled
  9. Verify Google Services Framework
    If your Android device is still not receiving push notifications after reinstalling, there may be a problem with the Google Services Framework on your device. This is a common service that runs on the phone and provides communication between Google’s servers and your device and is responsible for delivering push notifications to Google Talk, Google Play, and applications like BART.If there is a problem with your Google Services Framework, there is unfortunately nothing we can do to resolve it on our end. It is a problem with your device and will affect all applications that use push notifications. An easy test is to login to Google Talk on your phone, switch out of the application, then login to Gmail on your computer and send yourself an instant message. If you don’t receive it on your device, your push notifications are not working.

    To try to resolve the problem with the Google Services Framework, you can try removing your Google account from the device (in Settings -> Accounts & sync -> your Google account -> Menu -> Remove account) and then re-adding it. Next, logout of the BART app by tapping the Settings button, then reboot the device. Re-add your Google account, and then login to the BART app again.

  10. Verifiy WiFi Connectivity and Firewalling
    If your device is connected to a WiFi network, try disabling WiFi to force it onto the mobile data network. Then send your device a notification from the ‘Settings’ page.If your device receives the new notification, then you may be on a WiFi network that is blocking access to Apple’s or Google’s servers.For iOS devices, outbound TCP port 5223 is required to be open to establish a persistent connection to Apple’s servers. For Android devices, outbound TCP port 5228 is required.
  11. Test Push Notifications
    Visit the BART Members Area to test your push notifications.

    Members
    1. Go to ‘My Profile‘ in the main menu and select ‘Members‘ from the submenu
    2. Choose the member that you would like to test notifications for – a popup dialogue box will appear
    3. Select ‘Devices‘ from the tabs up the top
    4. Change the tone settings, and ‘SAVE
    5. Send off a test message (do this for both tone settings)
    BART Administrators
    1. Go to ‘Administration‘ in the main menu
    2. Select ‘Devices‘ from the tabs up the top
    3. Change the tone settings, and ‘SAVE
    4. Send off a test message (do this for both tone settings)
  12. Oppo Quick Guide
    We have setup a specific Quick Guide for fixing push notifications on Oppo devices:
    Check out the Oppo phone Quick Guide here
  13. Further Steps
    Please contact our support team by filling out the form below: