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  • adminadmin
    Keymaster
    Post count: 74
    in reply to: Understanding SMS #6531

    Hi Jason,

    Everything you’ve listed here looks correct, except for your first item; it’s not a requirement for the ‘SMS Send Instructions’ box to be ticked. All this option does is determine whether or not to send out instructions along with the SMS that goes out.

    Regardless of whether the SMS send instructions box is ticked, the SMS should still be received.

    Hope that helps!
    – The BART Team

    adminadmin
    Keymaster
    Post count: 74

    Hi Steve,

    If you’re an administrator, there’s a setting in the BART members area where you can un-tick the ‘Is Available’ option for each of your members. This will mean that the members won’t automatically show within the list anymore.

    To change these settings, go to:
    Administration > Users

    Then click on the ‘edit’ button next to each of your members and click on the ‘Permissions’ tab. You should see a subheading that says ‘User Permissions’, and underneath you should see the option ‘Is Available’. Make sure the ‘Is Available’ checkbox is un-ticked before clicking ‘save’ at the top of the screen.

    Hope that helps!

    adminadmin
    Keymaster
    Post count: 74

    Hi Josh,

    Thanks for your query.

    I just wanted to make sure that you’ve seen the following document:

    https://www.bart.emerg.com.au/help-centre/quick-guides/how-can-i-auto-print-from-the-bart-dashboard/

    It talks about creating a shortcut on the desktop that has something similar in the Target:

    “C:\Program Files (x86)\Google\Chrome\Application\chrome.exe” –kiosk-printing –kiosk https://www.bart.emerg.com.au/dashboard

    Then select this shortcut from the desktop to view the BART Dashboard and make sure that Auto-Print is enabled in the BART settings.

    Hope this helps.

    adminadmin
    Keymaster
    Post count: 74

    Hi guys,

    We’re currently looking into developing an option into the Dashboard, which will display a blank screen after a period of inactivity and hide it whenever an incident comes through.

    adminadmin
    Keymaster
    Post count: 74

    Hi Eric,

    Currently there’s no way of overriding an iPhone when it’s on silent, however we may be able to introduce something like this for Android users in the future.

    Cheers!

    adminadmin
    Keymaster
    Post count: 74

    Thanks for your post and for sharing your solution!

    adminadmin
    Keymaster
    Post count: 74
    in reply to: General Feedback #6098

    Thanks for your feedback and suggestions hunterz!

    We’ll discuss your ideas with the team, and see where we can make adjustments to the system.

    – The BART team

    adminadmin
    Keymaster
    Post count: 74

    Thanks Anne,

    I’ll pass that on to the Development Team to have a look at.

    Regards, Tim.

    adminadmin
    Keymaster
    Post count: 74

    Hi Dave,

    We’ve identified the issue, messages on that particular capcode are being broadcast accross multiple frequencies, however one of our sources has issues truncating messages and as such they’re not being recognised as duplicates.

    We don’t have an easy fix for this at this stage, however will look at it into the future.

     

    Regards, Tim.

    adminadmin
    Keymaster
    Post count: 74

    If the delay is only occuring with Android not iOS, it would appear to be an issue with connectivity.

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    One option we can recommend is the use of an app for android devices called ‘Push notification fixer’ which helps keep the device alive by continually re establishing links with google servers:

    https://play.google.com/store/apps/details?id=com.andqlimax.pushfixer.noroot

    This should be able to eliminate any delays as the issue seems to be google communicating with the phone itself.

    adminadmin
    Keymaster
    Post count: 74
    in reply to: Admin #5445

    Yes, you can have as many Administrators as you’re comfortable with.

    An existing Administrator can give you Administrator access by editing your account on the ‘User’ screen, or when they create your account. If that user has left or should no longer be an Administrator email @emerg.com.au">bartreg@emerg.com.au explaining the situation and someone will be able to help.

    Regards, Tim.

    adminadmin
    Keymaster
    Post count: 74

    I don’t beleive there was an App update, there were however updates to the system’s backend.

    Glad everything has sorted itself out!

    adminadmin
    Keymaster
    Post count: 74

    Hi Mick,

    Apple wont allow us to link to a registration page, it is unfortunately part of there terms & conditions.

    Only one member of a Brigade/Unit/Flotilla is required to register to setup an account for their group. They are then able to add new users as an Administrator via System Management. Just select BART login in the top left hand corner -> https://www.bart.emerg.com.au/

    Regards, Tim.

    adminadmin
    Keymaster
    Post count: 74

    Hi Noel,

    Yes, it’s showing you there availability status.

    Black – Not Set

    Red – Unavailable

    Green – Available

    If you’ve set your available in the availability section or via the Station Platform it will be refelcted in the text colou in the attendees list.

    Regards, Tim.

     

    adminadmin
    Keymaster
    Post count: 74

    Hi Andy,

    Thanks for letting us know, there does seem to be something specific (or purely coincidental) in relation to those settings and Samsung Galaxy S5, there is another imminent release we’re hoping will resolve this issue. Apologies for the inconvenience.

    Tim.

Viewing 15 posts - 1 through 15 (of 35 total)